Paint Delivery and Returns

Description

Supply of Paint Terms and Conditions.

Free delivery on paints over £75.00
NOTE: Tinted Paints (Colours) are non-returnable

We are committed to supplying high-quality paints. For more information on the paints that we sell, please visit the appropriate page on our Website.

1 Paints

1.1 We have made every effort to display the Products as accurately as electronic media will allow, however, the images of the Products on our Website are for illustrative purposes only. We cannot guarantee an exact match of the on-screen appearance to the actual Products, which may vary slightly from those images depending on your screen settings and resolution.

1.2 Each Product is sold subject to its description. We will take all reasonable care to ensure that all details and descriptions of Products are correct at the time when the relevant information was entered into the Website system. Although we aim to keep the Website as up-to-date as possible, the information, including Product descriptions, appearing on the Website at a particular time may not always reflect the position at the exact moment you place an order.

1.3 All Products shown on our Website are subject to availability. If a Product you have ordered is temporarily unavailable or discontinued by the manufacturer, we will inform you by email as soon as possible and offer you a substitute item. You can then decide whether you would like the substitute item or whether you would prefer to cancel your order (in which case we will provide you with a full refund).

2. ORDERING PRODUCTS FROM US

2.1 Our order process on our Website allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process. In particular, please check the quantities of each of the Products in your order.

2.2 By clicking the "Pay now" button you are committing to buy and pay for the Products in your order. This is an offer from you to enter into a Contract with us to buy the Products in your order. The Contract is subject to these Terms and you will be asked to confirm that you accept these Terms when placing your order.

2.3 After you place an order, you will receive an email from us acknowledging that we have received your order and confirming the Products ordered, the delivery address and any special instructions (“Order Confirmation”). Our acceptance of your order will take place when we email you the Order Confirmation to accept it, at which point a Contract will come into existence between you and us. Only the Products listed in the Order Confirmation are included in the Contract between you and us. If there are any errors in the Order Confirmation, please contact us as soon as possible by using .

2.4. If we are unable to accept your order, we will inform you of this and will not charge you for the Product. This might be because the Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

2.5. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3. CHANGES TO AN ORDER

3.1 We reserve the right to amend the specification of the Products if required by any applicable statutory or regulatory requirements. This might happen, for example, if we are no longer allowed to use a particular chemical in a particular Product’s formulation. 

3.2 If you wish to make a change to your order you must contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the Products, the timing for delivery or anything else which would be necessary as a result of your requested change and ask you to confirm if you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the Contract.

4. PRODUCT PRICES AND DELIVERY CHARGES

4.1 The prices of the Products will be as quoted on our Website. We take reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered into the system. However, it is always possible that, despite our efforts, some of the Products on our Website may be incorrectly priced. If we discover a mistake or error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Products at the correct price or cancelling your order. We do not have to provide the Products to you at a lower price where we have made an obvious pricing error. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat your order as cancelled.

4.2 The prices of the Products may change from time to time, but changes will not affect any order which we have confirmed by sending an Order Confirmation. The prices of the Products are in pounds sterling and include VAT (where applicable) at the applicable current rate chargeable in the UK.

4.3 If the rate of VAT changes between your order date and the date we supply the Product, we will adjust the rate of VAT that you pay, unless you have already paid for the Product in full before the change in the rate of VAT takes effect.

4.4 The prices of the Products do not include delivery charges. We will advise you of the delivery costs during the order process. 

5 . Returns delivered as ordered.

5.1 All returns ordered correctly and not faulty can be returned at the cost of the buyer. Heating and Kitchens will advise which address to send the Product to.
5.2 We strongly suggest that any return is posted with tracking and appropriate insurance, returns damaged in transit is the responsibility of the sender and no credit shall be made.
5.3 All returns must be in the original packing, undamaged and in a re-sellable condition.
5.4 Returns ordered and delivered correctly are subject to a 25% re-stocking charge.
5.5 Once the Product has been received, inspected and approved as in sellable condition, the 25% restocking charge will be deducted from the purchase price and the amount remaining will be credited back to the original payment card.
5.6, Mixed colours are classed as bespoke and not returnable.

6. Damaged Items:

6.1 If you take delivery of any products and the contents have been damaged in transit, please notify the driver at the point of delivery and mark the delivery note received as damaged or refuse the delivery.
9.2 If damage is identified after the driver has left, within 24 hours, you must notify Heating and Kitchens Ltd by phone: 0115 822 4569 or email: .