KitchenKit Delivery and Return Terms -

1.1. We will use all reasonable endeavours to deliver your order to the address provided on (or between) the delivery date(s) set out in the Order Confirmation provided by us to you unless there are exceptional circumstances and the delivery is affected by factors beyond our control.

1.2. The delivery dates provided to you are an estimate and are not guaranteed. we will let you know should we become aware of an unexpected delay and will arrange a new delivery date with you.

1.3. If you fail to take delivery of an order on the specified delivery date and a new date is requested, a delivery charge may apply depending on the supplier.

1.3.1. We shall have no liability to you for late delivery; and

1.3.2. Where delivery has taken place as agreed but we were unable to leave the Products we will have the right to any additional delivery charges if you require a further delivery later.

1.4. If we are not able to deliver the whole of the order at one time due to operational reasons or a shortage of stock, we will deliver the order in instalments. We will not charge you extra delivery costs for this. If you ask us to deliver the order in instalments, we may charge you extra delivery costs. Each instalment shall constitute a separate Contract. If we are late delivering an instalment or one instalment is faulty, that will not entitle you to cancel any other instalment.

1.5. Upon delivery of the Products you are responsible for inspecting the Products and reporting to us within 48 hours of any alleged defect, fault, shortage, or error before the Products are used or fitted. We shall have no liability for any claim in respect of an alleged defect, fault or error which would be apparent on inspection before use or fitting.

1.6. Transit damage claims will be honoured if the proof of delivery has been signed DAMAGED and reported to us within 5 working days from the date of delivery.

1.7 For the avoidance of doubt we do not deliver to any location outside of mainland England, highlands, or Islands.

2.1. The risk in the Products shall pass to you on completion of delivery.

2.2 Title and ownership of the Products will only pass to you when we receive payment in full (in cash or cleared funds) for the Products and delivery has been completed.

3.1. Product prices and delivery charges include VAT.

3.2. Product prices and delivery charges are liable to change at any time, but changes will not be made to orders where you have received an order acknowledgement.

3.3. Heating and Kitchens.co.uk website contains a vast number of products and may contain some pricing errors. If the pricing error is obvious and unmistakable and could have been reasonably recognised by you as an error, we do not have to provide the Products to you at the incorrect (lower) price.

3.4. Payment options will be available to you at the time of order. Orders will only be accepted if one of the options has been successfully completed to the reasonable satisfaction of the Seller.

3.5 Products can only be purchased online via our website.

3.6 Payment options available to the Buyer are set out on our website. Credit options are not available.

4.1. A “return” claim includes any type of claim that requires the return of a Product (e.g. shipping error, damage, wrong material received, defective Product). Only material that has been approved for return to us may be returned. Anything that has not been pre-approved will not be credited and may be disposed of.

4.2. It is advisable when returning any Product(s) to us you cover with the appropriate additional insurance to cover the total Product(s) value. If this additional cover isn't applied to the Product(s) that are returned to us we cannot be held responsible for any damage that may occur in transit by the carrier.

4.3. If you return a Product to us because you have cancelled the Contract between us within a seven-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 7 days of the day on which you returned the Products to us. In this case, we will refund the price less a restocking charge of 25% if the Product is in a sellable condition. 

4.4. If you return the Products to us for any other reason (for instance, because you consider that the Product is defective, or in circumstances where you notify us the Products are defective and we agree, you must provide suitable photographic evidence, we will examine the returned Product or evidence as appropriate and will notify you:

4.4.1. that we will provide you with a full or partial refund via e-mail within a reasonable period; or 4.4.2. replace the Products; or

4.4.3. repair the Products.

4.5. We will usually process any refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will, where we agree on a refund. For the avoidance of doubt, whether a Product is defective will be decided at our discretion.

4.6. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

5.1. Kitchen Kit warrants to you that for a period of 6 years from the date of purchase, any Product purchased from us through our site will, on delivery, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for the purposes for which Products of that kind are commonly supplied and will adhere to FIRA Gold/Gold Level H Certification, FIRA FS 6250 2018 Environmental Performance (Table 4b = Max bow of 1mm over 600mm span) and BS EN 17214:2019.

5.2. This warranty does not apply to any defect in the Products arising from:

5.2.1. fair wear and tear;

5.2.2. wilful damage, accident, or negligence by you or any third party.

5.2.3. if you use the Products in a way that we do not recommend.

5.2.4. your failure to follow our instructions.

5.2.5. any alteration or repair you carry out without our prior written approval; or

5.2.6. any incorrect instructions or plans submitted by you on our site to enable us to provide the

5.3. We reserve the right to investigate all warranty claims to determine if the claim is due to a manufacturing defect resulting in a product performance failure or incorrect fabrication, installation, or misuse. Kitchen Kit is only responsible for manufacturing defects and will at its choice repair, replace or refund the cost of the product.