Kitchen Kit at Heating and Kitchens Includes Free Delivery

Description

Heating and Kitchens General Terms and Conditions

This contract is made under the following terms and conditions. Please read these terms and conditions carefully as they affect your rights and liabilities under the law.

1. Contract Parties

1.1. Heating and Kitchens is a trading division of Samedeal Ltd, a company registered in the UK company number 07977346
1.2. The contract is between you (The Buyer) and Heating and Kitchens (The Seller).
1.3 Any reference to ‘you’ or ‘your’ means the Buyer.
1.4 Any reference to ‘we’, ‘us’, ‘our’ means the Seller.

2. Your Status

By placing an order through our site, you warrant that:
2.1. you are legally capable of entering into binding contracts;
2.2. you are at least 18 years old; and
2.3. you have read and understood the guidance on our site as to how orders should be made.

3. Contract Formation

3.1. Your order constitutes an offer to us to buy Product(s) (the Product(s)) in accordance with these terms and conditions. The contract between us (Contract) will only be formed when we receive confirmation that one of the payment options available to you, when you place an order, has been successfully completed.
3.2 The Buyer is responsible for ensuring that the terms of the order are complete and accurate.
3.3 We will then provide you with an order confirmation including details of the Product purchased, cost and delivery details (the Order Confirmation).
3.4. We reserve the right to reject an order for whatever reason it deems necessary.

4. Consumer Rights

4.1. If you are contracting as a consumer, you may cancel or amend your order FOC provided the Products have not entered production or been picked.
4.2 Any cancellation or amendment to an order which has been dispatched may be subject to an administration fee equal to 25% of the order value (minimum charge £25).
4.3. Details of your legal rights, and an explanation of how to exercise them, are available from your local Citizens' Advice Bureau or trading standards office. This provision does not affect your other statutory rights as a consumer.

5. Delivery

5.1. We will use all reasonable endeavours to deliver your order to the address provided on (or between) the delivery date(s) set out in the Order Confirmation provided by us to you unless there are exceptional circumstances and the delivery is affected by factors beyond our control.
5.2. The delivery dates provided to you are an estimate and are not guaranteed, we will let you know should we become aware of an unexpected delay and will arrange a new delivery date with you.
5.3. If you fail to take delivery of an order on the specified delivery date and a new date is requested, a delivery charge may apply depending on the supplier.
5.3.1. We shall have no liability to you for late delivery; and
5.3.2. Where delivery has taken place as agreed but we were unable to leave the Products we will have the right to any additional delivery charges if you require a further delivery later.
5.4. If we are not able to deliver the whole of the order at one time due to operational reasons or a shortage of stock, we will deliver the order in instalments. We will not charge you extra delivery costs for this. If you ask us to deliver the order in instalments, we may charge you extra delivery costs. Each instalment shall constitute a separate Contract. If we are late delivering an instalment or one instalment is faulty, that will not entitle you to cancel any other instalment.
5.5. Upon delivery of the Products you are responsible for inspecting the Products and reporting to us within 48 hours of any alleged defect, fault, shortage, or error before the Products are used or fitted. We shall have no liability for any claim in respect of an alleged defect, fault or error which would be apparent on inspection before use or fitting.
5.6. Transit damage claims will be honoured if the proof of delivery has been signed DAMAGED and reported to us within 5 working days from the date of delivery.
5.7 For the avoidance of doubt we do not deliver to any location outside of mainland England, highlands, or Islands.

6. Risk and Title

6.1. The risk in the Products shall pass to you on completion of delivery.
6.2 Title and ownership of the Products will only pass to you when we receive payment in full (in cash or cleared funds) for the Products and delivery has been completed.

7. Price and Payment

7.1. Product prices and delivery charges include VAT.
7.2. Product prices and delivery charges are liable to change at any time, but changes will not be made to orders where you have received an order acknowledgement.
7.3. Heating and Kitchens.co.uk website contains a vast number of products and may contain some pricing errors. If the pricing error is obvious and unmistakable and could have been reasonably recognised by you as an error, we do not have to provide the Products to you at the incorrect (lower) price.
7.4. Payment options will be available to you at the time of order. Orders will only be accepted if one of the options has been successfully completed to the reasonable satisfaction of the Seller.
7.5 Products can only be purchased online via our website.
7.6 Payment options available to the Buyer are set out on our website. Credit options are not available.

8. Returns and Refunds

8.1. A “return” claim includes any type of claim that requires the return of Product (e.g. shipping error, damage, wrong material received, defective Product). Only material that has been approved for return to us may be returned. Anything that has not been pre-approved will not be credited and may be disposed of.
8.2. It is advisable when returning any Product(s) to us you cover with the appropriate additional insurance to cover the total Product(s) value. If this additional cover isn't applied to Product(s) that are returned to us we cannot be held responsible for any damage that may occur in transit by the carrier.
8.3. If you return a Product to us because you have cancelled the Contract between us within a seven-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 7 days of the day on which you returned the Products to us. In this case, we will refund the price less a restocking charge of 25% if the Product is in a sellable condition. 
8.4. If you return the Products to us for any other reason (for instance, because you consider that the Product is defective, or in circumstances where you notify us the Products are defective and we agree, you must provide suitable photographic evidence, we will examine the returned Product or evidence as appropriate and will notify you:
8.4.1. that we will provide you with a full or partial refund via e-mail within a reasonable period; or 8.4.2. replace the Products; or
8.4.3. repair the Products.
8.5. We will usually process any refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will, where we agree on a refund. For the avoidance of doubt, whether a Product is defective will be decided at our discretion.
8.6. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

9. Cancellation by Us

9.1. We reserve the right to cancel the Contract between us if:
9.1.1. we or our suppliers have insufficient stock to deliver the Products you have ordered or such Products have been discontinued;
9.1.2. we do not deliver to your area; or
9.1.3. one or more of the Products you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our supplier.
9.2. If we do cancel your Contract, we will notify you by e-mail and will re-credit your account by any sum deducted by us in relation to that order as soon as possible but in any event within 30 days of your order. We will not be liable to pay any additional compensation for the disappointment suffered.
9.3. When we or our suppliers have insufficient stock to deliver the Products you have ordered or such Products have been discontinued, we reserve the right to provide substitute Products to you of the equivalent quality and price at our discretion instead of exercising our right to cancel in condition 12.1 above. If you, as a consumer exercise your right to cancel as set out above the cost of returning such substitute Products to us will be met by us.

10. Events outside our Control

10.1. We will not be liable or responsible for any breach, failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
10.2. A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control and includes (without limitation) the following:
10.2.1. strikes, lockouts or other industrial action.
10.2.2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
10.2.3. fire, explosion, storm, flood, earthquake, subsidence or other natural disasters.
10.2.4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
10.2.5. impossibility of the use of public or private telecommunications networks.
10.2.6. the acts, decrees, legislation, regulations, or restrictions of any government; and
10.2.7. pandemic or epidemic.
10.3. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

11. Entire Agreement

11.1. These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and you and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.
11.2. We each acknowledge that, in entering into a Contract, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them. Any changes to the specification of the Products or variations to the Contract or these terms and conditions that you agree with our authorised employees or agents will only be binding if recorded in writing and signed by a director of the company.
11.3. Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.
11.4. Nothing in this clause limits or excludes any liability for fraud.

12. Variations of These Terms and Conditions

12.1. We have the right to revise and amend the Products, price lists or these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
12.2. You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions).

13. Email and SMS Communications

13.1 By providing your contact details to Heating and Kitchens, you will be indicating to us your consent for employees of Heating and Kitchens to contact you by email and SMS to let you know about your order delivery or offers/promotions, which may be of interest to you unless you indicate an objection to receiving such messages. You can also unsubscribe from marketing email communications from within our emails

14. Returns delivered as ordered.

14.1 All returns ordered correctly and not faulty can be returned at the cost of the buyer. Heating and Kitchens will advise which address to send the Product to.
14.2 We strongly suggest that any return is posted with tracking and appropriate insurance, returns damaged in transit is the responsibility of the sender and no credit shall be made.
14.3 All returns must be in the original packing, undamaged and in a re-sellable condition.
14.4 Returns ordered and delivered correctly are subject to a 25% re-stocking charge.
14.5 Once the Product has been received, inspected and approved as in sellable condition, the 25% restocking charge will be deducted from the purchase price and the amount remaining will be credited back to the original payment card.

15. Damaged Items:

15.1 If you take delivery of any products and the contents have been damaged in transit, please notify the driver at the point of delivery and mark the delivery note received as damaged or refuse the delivery.
15.2 If damage is identified after the driver has left, within 24 hours, you must notify Heating and Kitchens Ltd by phone: 0115 822 4569 or email: ps@buy-g.co.uk .

16. Guarantees

16.1 Products supplied by Heating and Kitchens are provided with a manufacturer’s warranty.

17. Defective Items

17.1 You have the right to return a faulty item within a reasonable period of time as per the sales of goods act, please note: we will when possible repair the product, if this is not possible we will then offer a replacement or a refund should no replacement be available.
17.2 Please keep all the warranty information accompanying your item, as this will be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you.
17.3 We may ask you for digital images or that you return the item to us to verify that the fault exists, should we find no fault with a returned item you will be liable for the return cost of the product.
17.4 Please note it may be quicker to speak directly with the manufacturer of the product regarding the fault

Note: in the event of Heating and Kitchens Ltd sending you a replacement for a damaged or defective item, you must return the original item to Heating and Kitchens Ltd prior to a replacement being issued.