Eucotherm Delivery and Returns
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Description
Any order placed after 2 pm on the 18th of December, will be dispatched on Tuesday 2nd of 2024.
Eucotherm Radiator Delivery and Returns
Deliveries
Deliveries are an all-day delivery window. If delivery is missed you may be liable for a re-delivery charge.
Mainland Delivery Time & Costs - By Range
All of the Eucotherm radiators have different delivery times based on the finishes that you select. If you need any help, please contact us for assistance
. All prices stated are inclusive of VAT.
Deliveries are to Mainland England, the borders and Wales, we do not ship to the Highlands or Islands.
Deliveries are scheduled between 8:00 and 20:00 Monday to Friday excluding bank holidays. If you need to change your delivery time or date after placing an order please email as soon as possible and we will attempt to arrange a better date suitable for you. However, due to the nature of the courier schedules, this is not always possible. Your order is normally a pallet delivery (usually a heavier item) you will receive a call prior to delivery from the courier. The pallet will be delivered to the driveway and it is the customer's responsibility to move from the kerbside or driveway.
A network of couriers is used for deliveries from Eucotherm, so the delivery type and courier will depend upon where you are in the UK.
If no one is present at the time of delivery the goods will not be left.
Radiator Valves & Accessories
Free 2-3 day delivery if you spend over £100, or £5.95 inc. VAT where the value is under £100.
Liability for Loss or Damage
We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions unless this is caused by the driver's negligence.
We will aim to deliver the goods by the time quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery time will be extended by a reasonable period and we will contact you to arrange an alternative time.
Delivery Errors.
At the time of delivery please check the goods thoroughly before signing for them. Shortages and errors at the time of delivery cannot be rectified later. If any damage is apparent please notify us immediately by
including if possible, photographic evidence of the damage. Any goods signed for unchecked will be deemed to be received in good condition.
If you receive a damaged product, email us immediately with your order reference and pictures of the transport damage and a photo of the box.
- We shall arrange for a replacement to be shipped.
- A collection of the damaged or faulty product will then be arranged, do not dispose of the product.
- If we are not able to collect the faulty or damaged product, a claim will be made against the buyer.
- If a damaged radiator has been fitted then this Is acceptance of the product and we are not able to send a free-of-charge replacement.
- Damaged Items must be reported within 25 Days of Purchase.
- We are not able to offer an exchange after 25 Days.
- For orders which are not required / change of mind and the buyer wishes to return It, you must notify us via email within 25 Days of purchase.
- The Item must be still in the original packaging and In a re-sellable condition.
- A Restocking Fee of £36.00 Including VAT will be charged for each Item returned.
- The refund will be processed once the quality control checks have been completed.
Returning Radiators
We accept returns on Radiator Valves and Accessories, we honour a 30-day money-back guarantee when the radiator is standard stock only. Any radiator that is bespoke to your specification cannot be returned.
The radiator should be in a new sellable condition, with its original packaging. We do not accept the return of radiators where they have been fitted.
If you wish to return your order (or part of it), you must first contact us by email
You will receive a return number. This number must be included with your returned items.
If you fail to obtain a return number or fail to include it with the returned goods, the return process will be considerably delayed. It is essential you obtain your returns number prior to sending goods back.
It will be your responsibility to return the goods to us at our geographic address at your own cost. You must take care of the goods to ensure they are not damaged while in your possession or in transit back to us.
We recommend that if using a fully insured courier and opting for a signed-for service, taking out insurance to the full value of the return as returns damaged in transit by your courier cannot be credited.
